Refund policy

At ZENVORRA, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 24 hours of receiving your order, provided that:

  • The product is unused, unworn and in its original condition.
  • The product is returned with its original packaging, tags and accessories, where applicable.
  • The product has not been washed, altered, damaged or used.
  • You have valid order details or proof of purchase.

This policy applies to our Men’s Fashion, Women’s Fashion, Women’s Accessories, Women’s Footwear, Women’s Handbags and Watches collections.

Non-Returnable Items

Makeup & Beauty products are not eligible for return, exchange, refund or replacement under any circumstances, including damaged, defective or incorrect products. This is due to hygiene and safety reasons. Customers are advised to review product details carefully before placing an order.

Products that have been used, worn, washed, altered or damaged after delivery may not be eligible for return.

Certain other hygiene-sensitive products, clearance items or promotional products may also be non-returnable where stated on the product page.

Damaged, Defective or Incorrect Products

This section does not apply to Makeup & Beauty products, which are final sale.

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

Please provide:

  • Your order number
  • Your name and contact information
  • A description of the issue
  • Clear photos or videos of the product and packaging

After reviewing the issue, ZENVORRA may offer a replacement, exchange or refund, depending on the circumstances and product availability.

Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed through the applicable payment method or another available refund method.

The time required for a refund to appear in your account may depend on your payment provider or bank.

Return Shipping Charges

Return shipping charges may apply unless the return is due to receiving a damaged, defective or incorrect product.

Exchanges

Exchange requests may be accepted subject to product availability and the conditions of this policy. Makeup & Beauty products cannot be exchanged.

If the requested replacement is unavailable, ZENVORRA may provide another appropriate resolution.

How to Request a Return

To request a return, exchange or refund, contact us using the details below:

Email: zenvorraaa@gmail.com
Phone: +92 336 3064837
Address: Karachi, Pakistan

Please include your order number and reason for the return in your message.

ZENVORRA reserves the right to reject a return request that does not meet the requirements of this policy.

Policy Updates

ZENVORRA reserves the right to update this Return & Refund Policy when necessary. Any changes will be published on this page.