Shipping policy
At ZENVORRA, we aim to process and deliver your orders safely and efficiently. This policy applies to all products in our Men’s Fashion, Women’s Fashion, Women’s Accessories, Women’s Footwear, Women’s Handbags, Makeup & Beauty and Watches collections.
Order Processing
Orders are generally processed after successful order confirmation.
Processing time may vary depending on product availability, order volume, payment confirmation and other circumstances.
Shipping Within Pakistan
ZENVORRA delivers orders to available locations within Pakistan through applicable courier and delivery partners.
Delivery time may vary depending on your location and courier service.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.
Free shipping promotions may be subject to minimum order values, selected products, promotional periods or other conditions.
Delivery Tracking
Where tracking is available, customers may receive tracking information after their order has been dispatched.
Delivery Delays
Delivery may occasionally be delayed because of:
- Courier delays
- Weather conditions
- Public holidays
- Incorrect or incomplete address information
- High order volumes
- Unexpected operational circumstances
- Other events beyond our reasonable control
We will make reasonable efforts to assist with delivery-related issues.
Incorrect Address
Customers are responsible for providing accurate shipping information.
If an order cannot be delivered because of an incorrect, incomplete or unreachable address, additional delivery charges may apply if the order needs to be reshipped.
Damaged Package
If your package arrives visibly damaged, please contact ZENVORRA as soon as possible.
Please provide your order number and clear photos/videos of the package and product so that we can review the issue.
Please note that Makeup & Beauty products are not eligible for return, exchange, refund or replacement, as stated in our Return & Refund Policy.
International Shipping
If international shipping is available for a particular order, shipping charges and delivery times may vary by destination.
Any customs duties, import taxes or other charges imposed by the destination country may be the customer’s responsibility unless otherwise stated.
Contact Us
For shipping questions or assistance with an existing order, contact us:
ZENVORRA
Email: zenvorraaa@gmail.com
Phone: +92 336 3064837
Address: Karachi, Pakistan